Please read these Terms and Conditions ("Terms") carefully before using our website and services. By accessing or using our site, you agree to be bound by these Terms.
We specialise in selling:
* **Personalised items**
* **Crystals and crystal-related products**
* **Mystery capsules** (which may contain various crystals or crystal-based items)
All purchases are subject to the terms below. If you disagree with any part of the Terms, please do not use our website or services.
---
## 2. **Eligibility**
You must be at least 18 years old or have the consent of a parent/guardian to make a purchase.
---
## 3. **Products and Descriptions**
We make every effort to display our products accurately, including materials, sizes, and colors. However, due to the nature of crystals and handcrafted items:
* Slight variations may occur.
* Mystery capsules are **randomly packed** and may not be exchanged or refunded based on preference.
**Note:** All crystals are for decorative or metaphysical purposes only. They are not a substitute for medical advice or treatment.
---
## 4. **Personalised Items**
* Personalised items are made to order based on the details provided by you at checkout.
* Once production begins, orders **cannot be changed or canceled**.
* Please ensure all spellings, formats, and instructions are accurate before submitting.
---
## 5. **Mystery Capsules**
* Each mystery capsule contains one or more crystals/items randomly selected.
* The contents are a **surprise** and are non-refundable and non-exchangeable unless damaged upon arrival.
---
## 6. **Pricing and Payment**
* All prices are listed in \[Currency, e.g., GBP/USD] and are inclusive/exclusive of applicable taxes (as specified).
* We reserve the right to change prices at any time without prior notice.
* Payment is required at the time of purchase. Accepted payment methods are listed at checkout.
---
## 7. **Shipping and Delivery**
* We aim to dispatch orders within 7 business days.
* Shipping times may vary depending on location and carrier.
* We are not responsible for delays caused by carriers or customs.
* You will be notified once your order has shipped with a tracking number (if applicable).
---
## 8. **Returns and Refunds**
Due to the personalised and mystery nature of our items, we have a limited returns policy:
* **No returns** on personalised items or mystery capsules unless the item arrives damaged or incorrect.
* In case of a damaged or faulty item, please contact us within 7 days of receipt with photos of the issue.
---
## 9. **Intellectual Property**
All content on this website, including images, product descriptions, logos, and designs, are owned by or licensed to Just Say It Uk. They may not be copied, reproduced, or used without permission.
---
## 10. **Limitation of Liability**
We are not liable for any:
* Misuse of our products.
* Allergic reactions or side effects (e.g., from crystal handling).
* Loss or damage due to misuse or neglect.
---
## 11. **Privacy**
Your privacy is important to us. Please refer to our \[Privacy Policy] for information on how we collect, use, and protect your data.
---
## 12. **Changes to These Terms**
We reserve the right to update or change these Terms at any time. Any changes will be posted on this page with the updated effective date
---
## 13. **Contact Us**
If you have any questions about these Terms, please contact us at:
📧 justsayituk@outlook.com